2019 trends: client service changes

also: staffing grows more complex.

by angie grissom, the rainmaker companies
the rosenberg survey: national study of cpa firm statistics

in 2017, we saw more than ever before how the accounting industry is in a state of substantial transition. from the services clients need, the method on how to best serve them, the makeup of the firm’s professionals, the method on how to recruit, train and retain them and the business model of the traditional accounting firm – all are shifting.

more from the map survey: 2019: shifts in hiring & office space | 2019: firms grapple with change | staff policies improve, but not mentoring
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the biggest struggle firms are facing is how to go about addressing the changes while leading the firm with the existing challenges of staffing, serving clients and acquiring new clients all while retiring out partners.