what + who leads firms to better service

maze with word "plan" at the centeryou need commitment + competency.

by gary bolinger

you may remember the old abbott and costello routine “who’s on first.” after some back-and-forth dialogue, we get to “all i’m trying to find out is what’s the guy’s name on first base?” abbott responds, “no. what is on second base.” after some more banter, we finally learn that “i don’t know is on third base.” baseball almanac says that this is “one of the most famous baseball comedy acts to ever take place.”

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setting all of this up, lou costello said to bud abbott, “if you’re the coach, you must know all the players.” and that is a true statement. you need a good understanding of your players’ (who) competencies (what). a partner must know all the players’ strengths and weaknesses.