when national tax advocate erin m. collins sat down before the house subcommittee on government operations this april for hearings titled “irs: is it ready?” she spoke truth to power.
she told power that the irs is truly in big trouble.
- its backlog of unprocessed returns and unanswered mail is unprecedented in the history of the united states.
- last year its agents answered only 11% of incoming phone calls.
- its “where’s my refund?” and “where’s my amended return?” online tools often failed to answer either question.
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she also told power an embarrassing truth: there are solutions. they just have to be enacted.