by gary bolinger
profit in disruption
being seen by a client as indispensable has at its core two factors:
- the client’s perception that you understand their most important things and
- that you are key to helping them achieve them and stay on track.
more: how do you rate on the 34 kpis for client relationships? | the key that unlocks client advisory services | if you can’t explain it, no one will buy it | the three types of advisory services clients need today
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success is a perception that varies with individuals. for control freak entrepreneurs, feeling successful is a big deal and if we can help them feel more in control and thus more successful, then we are well on the way to them seeing us as indispensable.
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