client service opportunities

creating the “new normal.”

by marc rosenberg
the rosenberg practice management library

for the first time in most of our lives, an international health crisis has the makings of a science-fiction scenario becoming reality. the situation puts us in uncharted territory and experts tell us will get continue to worse before it gets better. the optimist in me says this too shall pass, but i also feel that the world will learn from this crisis in ways that will last forever once this is over.

more: reward partners for performing like partners | merging in sellers: what you need to know | take yoda’s advice on strategic planning | 15 amazing organizational tactics to manage a cpa firm | 6 ways to retain nextgen staff | how to develop a truly progressive nextgen culture
exclusively for pro members. log in here or 2022世界杯足球排名 today.

a cultural shift that will permanently change our lives

retired lieutenant general russel honore was interviewed on television recently. he was the joint task force commander for hurricane katrina. when asked if we’re doing all that we need to do, he responded: “we need to optimize virtual work. there will be a cultural shift in america that will permanently change our lives. we will finally see that we don’t have to drive crosstown to sit in front of a computer.”
read more →

extracting a positive from a negative.

by steven e. sacks
the new fundamentals: practical guidance for today’s accounting firms

there are two quotes that are apropos for the coronavirus pandemic. the first was coined by president kennedy. he said, “the time to repair the roof is when the sun is shining.”

more: there is no leadership without integrity | real influence vs. immediate gratification | fake it ’til you make it: an ultimate goal? | 4 ways to boost job satisfaction | have you gauged your staff’s enthusiasm? | why knowledge maintenance is key | retention starts with the hiring interview
exclusively for pro members. log in here or 2022世界杯足球排名 today.

it was meant to think ahead to potential unforeseen crises and consider the precautionary measures to implement; to either avoid, or at least, mitigate a major problem before it happens. for the coronavirus pandemic, the ship has already sailed on this philosophy because the government defunded the efforts to deal with a major health crisis (among other missteps).
read more →