marketing & sales

market technology services through workshops and training

by

man training four people in office

eleven questions to help clients explain what they need.

by august j. aquila
price it right: how to value accounting services

there are two keys to developing new business. first, find out what your clients and prospects want and need. second, be able to get in front of them.

more: service quality: the key to client retention | calculate the cost of losing clients | eleven possible pitfalls of mergers | six ways to expand your client services checklist | ten questions to refine your successful marketing plan | four questions for choosing your marketing audit strategies | four steps to a successful email marketing campaign | five reasons to implement change orders | make your practice better
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

 

most accountants and consultants are quite good when they can get in front of them. the problem is creating opportunities to get face to face with clients and prospects. let’s talk about two methods of solving that problem: training and workshops.
read more →

do you deliver on your website’s promises?

by

man viewing desktop computer screen

hint: undercharging might be to blame.

by martin bissett
business development on a budget

there’s an overall sameness to the majority of accounting firm websites, and typically they make a lot of promises – promises like

  • we’re big enough to cope and small enough to care, or
  • we are proactive, or
  • we’re not just bean counters, or
  • we have your best interests at heart, or
  • your business is our business.

more: showing leadership through customer service | firm not thriving? five fixes | five questions for grading prospects | health, wealth, stealth: challenges on the path to partnership | don’t let recurring fees kill your practice | rate your personal purpose | five ways to make selling easier | six keys to getting a proposal accepted | tell the world your worth | four surprising keys to communication | culture can’t be ignored
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

 

you’ve seen all those, haven’t you? are these or similar promises on your website?
read more →

service quality: the key to client retention

by

smiling man talking on phone in office

bonus: a list of 10 best practices.

by august j. aquila
price it right: how to value accounting services

in an earlier post, i discussed the cost that firms incur because of poor service. you may recall that the firm in question (a $7 million firm) lost $435,000 because of its poor service quality. once it realized this, it took immediate steps to improve its service quality. here are four things that became more evident to the firm:

more: calculate the cost of losing clients | the secrets of great business developers | dodge the four curses of a production orientation | client acquisition never stops | ‘sales’ is not a four-letter word | maybe what you need is a marketing audit | three types of marketing message, and which is best | why you need progress billing | five tips for cross-selling and upselling | five keys to successful marketing
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

 

  1. the firm realized that when it comes to service quality, there is always room for improvement. the more you give your clients, the more they will expect . don’t get me wrong, there is nothing wrong with this; it’s just a fact of life. the firm started to benchmark the best practices in service quality. a list of the best practices they identified is included at the end of this post.

read more →