make fewer mistakes, increase revenue and capacity

businessman horrified by what he sees on computer screentackle the four error categories.

by frank stitely
the relentless cpa

determining the workflow harm that errors cause should be second nature now. errors cause rework. rework adds to work in progress (wip) and, thus, increases turnaround time.

this happens in two ways: as wip increases, capacity decreases. it’s a double whammy.

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when a reviewer spots errors on a tax return and sends it back to the preparer, the preparer wastes at least 15 minutes, and probably more like 30 minutes, fixing the errors. the return then goes back to the reviewer, who spends another 15 minutes re-reviewing the return. we have added 30 to 45 minutes to the wip for this tax return. we know that adding to our wip numerator increases turnaround time.