today's features

yes, you have to share work papers

“we all get stuck like this.”

by ed mendlowitz
202 questions and answers: managing an accounting practice

question: a longtime business client who owed me a large balance for unpaid fees sent a letter dropping me. he then wrote me a letter requesting me to send “his” papers to his new accountant.

more: hiring experience vs. training inexperience | eleven ways new staffers can help bring in business | busy season is over, so it’s time for some resolutions | want to merge? six steps to take | how to start providing family office services | every accounting firm needs quality control | no one listens to you? change how you talk | 47 types of business valuation to provide | thirteen things to consider before you sell your practice
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can i insist on being paid first or do i have to send the papers? i made some notes on a worksheet adjusting his numbers that went on the tax return. do i have to send this also and if so, do i have to write these up in proper journal entry form?
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deliver more audit value by getting out of the conference room

create deeper audit relevance by diving into your client’s business … in the actual business.

by alan anderson, cpa
transforming audit for the future

once your team understands the critical role planning plays in creating a foundation for audits and how that enables your team to have the mental bandwidth to deliver relevance, it’s time to focus on other ways to develop a relevance culture in your firm.

more: know your three audit w’s | five ways to prevent audit bottlenecks | how do we drive relevance in audit? | lack of relevance drives audit commoditization | four basic understandings every auditor must master | wanted: great audit mentors | closing the audit expectations gap
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at the planning stage, set out the expectation that everyone will add value to the audit by identifying areas where the client can improve. one way to do this is to assign each audit team member the task of interviewing someone outside of accounting who has something to do with their audit area. have your team members ask this person these five questions and write up a summary of what they learned:

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accounting arc: forecasting finance & the 2034 accounting landscape

be ready to embrace ai and blockchain innovations, the rise of boutique firms, and the surge of specialized credentials.

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accounting arc 
with donny shimamoto, liz mason, and byron patrick
center for accounting transformation

hosts byron patrick, cpa.citp, cgma; liz mason, cpa; and donny shimamoto, cpa.citp, cgma, explore the future of the accounting profession, making bold predictions about what the next decade holds. their conversation covers a wide range of topics, from technological advancements to diversity, equity, and inclusion, offering a comprehensive look at how accounting might evolve by 2034.

more: harper & co. cpas: the perspective of a non-accountant is imperativemenlo innovations: improve office culture by overhauling internal reviews | dustin wheeler: for serious cas success, hire tech teams | chase birky: overcoming paralysis by analysis |

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one of the central themes of the discussion is the rapid pace of technological change. patrick, vice president of client success at the b3 method institute, emphasizes that technology will continue to accelerate, fundamentally altering the landscape of accounting. “technology is not slowing down, it’s accelerating exponentially,” he says. “and 10 years from now, there is going to be even more need for integrity within the technology that we are using.”

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bill360 introduces a/r automation

saas-based platform rolls out of the early-adopter phase with jody padar’s new book, “radical pricing.”

bill360, an end-to-end accounts receivable (ar) automation app, is giving away free copies of jody padar’s new book, “radical pricing,” at the scaling new heights conference in orlando, fla.  the tampa, fla.-based company has built a roster of 7,000 users in small to medium-sized b2b companies since launching in august 2023 as a saas-based, ai-powered platform.

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bissett bullet: complacency breeds failure

today’s bissett bullet: low client attrition rates are not necessarily a barometer of great service.

by martin bissett

never allow your retention rate to lull you into a false sense of security. in truth, no one changes their accountants unless they need to, and very few feel that need because they are not often educated very well by competing firms as to the compelling reasons for change.

however, your clients are perpetually at risk from the advances of your proactive competitors, so minimize the liability with exceptional service. deliver more of whatever it is that they value the most about you rather than what you think your firm does well.

today’s to-do

ask the next 3 clients you speak to what it is they value the most about the service you offer. find out what exceptional service means to them. it may not be what you expect.

see more bissett bullets here

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