staff woes contribute to major tax season problems
by 卡塔尔世界杯常规比赛时间 research
the 2015 busy season may be one for the records. according to this year’s 卡塔尔世界杯常规比赛时间 busy season survey, more than a third of the nation’s tax preparers report a busy season that was much worse or somewhat worse than last year, and it wasn’t just the cold and the snow. read more →
tax code changes emerge as prime cause of ‘worse’ tax seasons for many professionals.
by 卡塔尔世界杯常规比赛时间 research
a fresh analysis of the data from the 2015 卡塔尔世界杯常规比赛时间 busy season survey turns up several worsening situations in american tax preparation.
among those who report a “much worse” tax season, the worst-and-getting-worse cause of aggravation is the u.s. tax code and changes—especially mid-season changes—to the tax code.
but the worst among all respondents is their clientele, or more specifically, clients who are late or unprepared. a staggering 49% of respondents report client problems, a 7% increase over last year. and the percent is nearly the same for those who report a much worse season—51%—and those who had a “much better” season, 45%.
to keep both your staffers and clients happy, tax and accounting firms need to gain a thorough understanding of their perceptions and perspectives — and to make they align.
customer service guru arnold sanow suggests 15 questions to ask yourself, your staff, and, above all, your customers. servicethe biggest opportunities will surface when you compare and contrast their responses.
be prepared for an eye-opening, sometimes gut-wrenching, exercise in hard truth: read more →
everyone wants their government to get out of the way.
while u.s. accountants certainly rank high in entrepreneurial spirit, with 49 percent calling themselves risk-seeking in the sage accounting index, they were tied by brazil and edged out slightly by their canadian counterparts at 50 percent, with the spanish topping everyone at 58 percent. the four countries also ranked lowest in risk aversion from 27 to 31 percent.