train your clients before they train you
taking unscheduled phone calls and meetings wrecks your bottom line and theirs.
by frank stitely
the relentless cpa
many of the behaviors you rationalize as good client service are just desperate measures to avoid losing bad clients.
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however, clients are trainable – at least as trainable as jack russell terriers. that is to say they’re somewhat trainable. however, like jack russell terriers, you train clients or they’ll train you. somebody’s getting trained. here’s an example of how that works.
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