how to hire and manage great admin staff

businesswoman shaking hands with someone out of view3 key points to remember.

by frank stitely
the relentless cpa

you can divide staff into four categories: administrative, entry-level preparer, advanced preparer and manager.

more: the right way to assign staff projects | some uncommon advice on hiring full-time staff | what goes into a client project? | value pricers ignore half the pricing puzzle
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i’m tempted to state that administrative employees are the most important people in your firm. i won’t go quite that far, but your administrative staff are every bit the face of your firm that you are.
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the eternal riddle of being an effective leader

businesswoman holding green folder4 characteristics. also: leading vs. managing.

by august j. aquila

some form of leadership probably has been around since the dawn of time. the early cave man with the largest club became the leader of the clan.

more: grissom and aquila on partner performance evaluations | august aquila: what marketers need to know about pricing | client centricity leads to profitability | 6 steps to making your new pricing happen | applying cobb’s value curve to your firm
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sometimes this type of leadership can still be found in businesses today – accountants and lawyers have just replaced the club with a book of business or rainmaking skills.
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to save a business, plan the details

a businessman with some jigsaw puzzle pieces in his handdesperate times might require bold moves.

by ed mendlowitz
call me before you do anything: the art of accounting

i once saved a client’s business that the irs was in danger of closing. here is the nitty-gritty.

more: how i saved a business | start with the cash | why a break-even analysis matters | how i owned a printing company and restaurant | am i happy?
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the owner wanted to be able to walk away without her business. she would be broke and would lose her house, but she wouldn’t have a continuing debt for unpaid payroll taxes.
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