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who has your loyalty? your firm or your clients?

silence might be the best approach.

by martin bissett
passport to partnership

ask yourself and answer these questions when considering the current and future “commitment” behaviors that you’ll employ.

more by martin bissett
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1 – what is my first reaction to being asked to work outside of my normal hours?

2 – how well do i understand the history and ethos of this firm and do i appreciate what the current partners have had to do to get this firm to where it can afford to pay me today?
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chris vanover: audit, now with 100% less misery | the disruptors

cpaclub is doing what few dared: killing the billable hour, shrinking the workweek, and proving that audit doesn’t have to suck.

originally published oct. 4, 2023.

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see the disruptors

the disruptors
with liz farr

public accounting has long had a reputation for being slow to change, but in the world of audit, that pace has been glacial. chris vanover, cpa, founder and president of cpaclub (formerly auditclub), is here to challenge that status quo. in this episode of the disruptors, vanover shares how he’s rebuilding audit from the ground up—ditching billable hours, crushing burnout, and making accounting cool (and flexible) again.

卡塔尔世界杯常规比赛时间 celebrates: the 100th episode of the disruptors

more streaming: erica goode: build a $200k firm in 15 hours a weekrandy crabtree: live at the intersection of passion & skillmcclelland and telka: women ready to rewrite the rules of accounting | jacob schroeder: ai won’t replace accountants—but it will reveal who’s replaceableditching corporate america: the bold story behind pbs accounting’s rapid rise | jean zick: happy team = happy clients | breslin & greathead: be a client advocatedominic piscopo: clear pay=bargaining powerdebbie kilsheimer: stop thinking small |

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and the transformation doesn’t stop with audit. cpaclub has expanded into tax and advisory, now offering a broader array of subscription-based solutions for cpa firms.

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can aicpa ceo koziel deliver what cpas want?

koziel says to look beyond the cpa for new answers.

koziel: ‘with the variety of skill sets needed in a growing practice, looking outside of those letters seems necessary.’

by seth fineberg
at large

one thing that’s clear from the annual aicpa & cima engage conference (arguably the largest in the profession) is that the association’s new leader, mark koziel, has much on his plate.

more mark koziel: mark koziel: the future of the professionopportunity awaits incoming aicpa ceokoziel to succeed melancon as aicpa ceo

for years, the cpa brand, its value, and the profession it stands for have been challenged, to say the least. in his first year as the institute’s leader, its membership made its needs abundantly clear to him. more importantly, it appears there is much support behind him to see that they are addressed.

to be fair, it is not on one person or one institutional body to fix all of the profession’s issues. but advocating and addressing the most glaring challenges, especially given membership fees and the seemingly long-standing fact that approximately half of those who hold the cpa credential are either not aicpa members or don’t necessarily support what they do, is no small task. this is where koziel, a long-standing member, small-firm advocate, and head of the allinial global firm association, can shine.

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mounting delays undermine public trust in irs refund process

get ready for more unhappy clients and tougher conversations.

identity theft victim assistance (idtva) workload
pending idtva cases 387,000
average resolution time 602 days
percent of affected taxpayers below 250% of federal poverty line 69%
pending cases and processing delays stress hundreds of thousands of taxpayers financially.

by 卡塔尔世界杯常规比赛时间 research

the internal revenue service is taking an average of 20 months to resolve identity theft cases, leaving hundreds of thousands of taxpayers in financial limbo, disproportionately harming low-income households and straining the resources of cpa firms and tax professionals.

more taxbrace yourself: irs 25% staff cuts mean big trouble for tax pros and clients | what to watch in the one big beautiful bill  | irs’s big annual report: already out of date as agency grapples with chaos and cutsbusy season barometer stats: who’s responding and how they’re doingaccountants reporting a pretty good yeartax season faceplant: accountants overrun by late chaos

for tax professionals, the stakes are high and the immediate need is clear: set client expectations, document communication with the irs, and explore hardship cases that might qualify for expedited handling. at the policy level, the delays are fueling calls for funding, automation, and clearer transparency metrics from the irs.

“victims entitled to refunds are waiting nearly two years to receive them,” collins says. “these delays disproportionately affect vulnerable populations dependent on their refunds to meet basic living expenses.”

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trust is the primary ingredient

portrait of julie johnson
johnson
julie johnson, cima, cfp,  is the founder and chief engagement officer of xy communication and a former senior vice president with ubs. she helps financial professionals to increase engagement with existing clients, prospects and peers by improving their ability to communicate, connect, and build trust and loyalty.

it drives retention, loyalty and growth.

by julie s. johnson
the holistic guide to wealth management

the insurance network for fiduciary advisors reported that 96 percent of clients are looking for wealth transfer advice from their advisors while they’re still alive, but fewer than one in four (25%) of financial professionals provided it to their clients.

why is there such a disconnect?

more: use goodwill to maximize exit readiness | an accountant’s role in exit planning | trust and estate planning is for clients of all ages | help clients manage and embrace investment risk | tax advisory services: a pathway to greater financial freedom | leverage ai to grow and protect revenue: six steps | four ways to provide wealth management in your accounting practice | what multiples mean to accounting firms | how wealth management has evolved | why now is the time for cpas to embrace wealth management
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so many financial professionals have told me it’s not their job to hold clients’ hands during the emotional challenges of death, divorce, inheritance. “they hire us to take care of their financial goals and challenges, not be their therapist,” advisors tell me again and again. this comment, and multiple variations of it, are what i hear often after speaking or writing on this topic.

that disconnect is your opportunity as a cpa!
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