today’s bissett bullet: “we all use the same technology and the offer is very consistent so what sets us apart is our people.”

by martin bissett

if the tech is the same as our competitors, then it is our identity, the culture in our firm that sets us apart. you can have the best strategy in the world, but without the culture that engages people to deliver on your vision, it won’t work.

take a look at the culture of your business. does it reflect your vision and values? do your people know what the vision and value are and how do they reflect them? have you created an environment where they are happy to spend up to half of their waking life?

a happy, engaged, loyal team who understand what you want to be known for and are motivated to deliver that will result in greater retention, reduced recruitment cost and outstanding client experiences.

today’s to-do:

ask a team member at random what it is they think you most want your firm to be known for. do they know? do you know?

see more bissett bullets here

read more →