today's features

how to offer conflict resolution

smiling woman across the table from a couple it’s just another form of reconciliation.

by ed mendlowitz

this service puts the accountant in the role of a mediator attempting to resolve conflicts.

more on marketing: second opinions: an old service under a new label | elder care: not sexy, but vital | how to guide clients through divorce | help clients manage their investments | help heirs with tax issues | every client can use financial planning
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the accountant also serves as a facilitator to move things along to accomplish stated goals regarding financial issues.
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eight tasks to delegate today

superhero businesswoman wearing shadow cape

some work belongs in other hands.

by penny breslin
it’s not just the numbers

a firm we worked with in philadelphia has a dedicated administrative assistant for their teams.

more: build your team, then choose your clients | advisory services done your way | yes, you can be an outsourcer | how back office support adds value | ai is not your enemy
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she is not a bookkeeper. however, she is very organized and a dedicated team player. after she had been doing it for a while, i asked her what she now saw her function to be.

her answer is: read more →

congress: tax prep companies shared private data with google, meta for years

former ftc chief says this data breach is a “five-alarm fire.”

by rick richardson
technology this week

a seven-month congressional investigation found that three of the biggest tax preparation firms in the country may have shared americans’ private financial information with google and meta for years in a possible violation of federal law. the information, in some cases, was used for targeted advertising.

more tech this week: the first police officer on the scene might be a drone | electronic skin that can sense touch will transform robotics | chatgpt passes cpa exam on second try | stanford scientists 3d-print heart tissue | four of today’s new technologies that will be tomorrow’s ‘norm’ | cyber insurance costs rise in health care as attacks soar

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the investigation’s findings reveal a “five-alarm fire” for taxpayer privacy that, according to legal experts, could result in public and private lawsuits, criminal penalties or even a “mortal blow” for some major industry players like taxslayer, h&r block and taxact.

“on a scale from one to 10, this is a 15 … this is as great as any privacy breach that i’ve seen other than exploiting kids. this is a five-alarm fire if what we know about this so far is true.”

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five questions for measuring partner potential

ptp_2ndcplus how to read your firm’s cultural blueprint.

by martin bissett
passport to partnership

what conclusions can you draw from your knowledge of how the promotion system works in your firm that you need to keep in mind?

more: culture can’t be ignored | why firm culture matters for partners | three things that rich accountants do | four reasons it’s hard to sell | win your first client: yourself | 10 questions for reconsidering your prices | a list is not a pipeline | are you committed to your firm?
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in terms of firm culture, you need to understand the four navigational points of the compass:

  1. who do i need to stay on the right side of?
  2. what are the unwritten rules in my firm?
  3. whose opinions can be trusted?
  4. what really impresses the partners?

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bissett bullet: i just haven’t quite got round to it yet

today’s bissett bullet: ‘why do we find it so hard to implement what we learn in marketing and business development courses? unfamiliarity? time? apathy? resources?’

by martin bissett

having pondered this for a long time, i’d suggest that while all of the above are contributory factors, it’s the lack of self-belief that is the ultimate barrier.

if that conclusion is correct, what about all the big claims on your website? are they true? then what’s stopping you from calling a new prospect this morning before you fire up the laptop?

today’s to-do:

action beats lip service. pick up the phone and speak to someone you want to do business with. don’t end the call until you have a meeting arranged in the diary with them.

see more bissett bullets here

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