tax

avoiding projects hung up in process

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businessman with fingers crossed behind backhow to climb out of “done but” hell.

by frank stitely
the relentless cpa

a project hung up in process is one when there is a disagreement as to the status between people involved in a project. for example, a client thinks he has answered your tax return questions, while you believe he has not. another example is when a tax return preparer believes a return is ready for review while the reviewer does not believe it’s ready.

more: when clients create errors | how to reduce tax return errors | why your firm needs to attract more millenials | the fool in the room | the 3 biggest tech failures of accounting firms | wip-ing clients into shape | maximize your role as visionary
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the result of a hung-up project is a dead project – one that’s not moving to completion. if a tax return gets hung up, eventually your client calls you, and you get to waste time determining why the project stopped moving. by now, you know this increases wip and thus decreases turnaround time.
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hiring, firing and the checklists you need

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magnifying lens over group of job candidatesfrom marketing to onboarding to termination.

by jassen bowman

to grow your business beyond just what you yourself can accomplish, you’re going to end up hiring staff. unfortunately, with hiring also sometimes comes firing.

more: what your tax resolution staff must do | how to build a tax resolution business | why lists are not leads | your sales funnel needs systems | need a new service line? consider tax resolution
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

having a written process for how you conduct your hiring will make the process much smoother. in addition, having written criteria established ahead of time for how you evaluate candidates and make hiring decisions could prove invaluable in the unlikely event of a discrimination lawsuit or other employee-related incident we never really want to think about dealing with.
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when clients create errors

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one cause? taking us out of our familiar workflow.

by frank stitely
the relentless cpa

who makes the errors in your firm? staff obviously, but that’s half of the answer. clients are a major source of tax return errors. clients cause errors in three ways:

  1. errors of omission
  2. errors of commission
  3. errors in attitude

more: how to reduce tax return errors | teaching the meaning of ‘done’ | why millennials are the answer | calculating and cutting turnaround time | debunking the demise of the cpa firm | how many tax preparers do you need? | how the annual tax meeting died | how to teach reviewing and time management | 4 steps to take before next tax season | 3 tips for handling rookie tax preparers
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

every tax season, we finalize and deliver returns only to hear from the client, “i think i might have forgotten to tell you that we had a baby last year.” does this happen to you? this is a client error of omission. unintentionally, clients withhold important information.
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19 ways to make reviewers happier

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bonus: they improve the firm for everyone else, too.

by ed mendlowitz
the 卡塔尔世界杯常规比赛时间 practice doctor

question: how much time should a reviewer spend on a return in relation to the preparer time? our reviewers spend .75 hour for each hour of preparer time.

more: before you sell your practice | price your practice by gross | advising estate executors: the newbie guide to getting started | how’s your overhead? | envision your future, then plan for it
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answer: you are high and most firms i speak with are also high with an average time of about 24 minutes, or .4, hour.
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how to reduce tax return errors

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error stampedwe must turn unseen clients into human beings in the eyes of staff.

by frank stitely
the relentless cpa

i wasn’t initially certain this post was necessary. i covered a lot of material in my first book and other posts.

more: teaching the meaning of ‘done’ | how we killed the tax season client meeting | why small firms can win the talent wars | there are no easy answers | how to thrive as a 21st-century firm
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

however, last night my sleep was haunted by the ghosts of tax return errors past, present and future. i saw my coffin rolling down the chute to the cremation chamber. i was inside shouting that i had one more checklist to complete before my life was done.
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teaching the meaning of ‘done’

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angry boss in chair staring down at tiny businessmannot to be confused with the dreaded “done but.”

by frank stitely
the relentless cpa

in my last book, as with this one, i recommended hiring younger staff. in that book, i cautioned that you might have to teach very simple tasks like breathing and using the bathroom to your newbies. www.g005e.com posted an excerpt with my advice.

more: how we killed the tax season client meeting | why your firm needs to attract more millenials | the fool in the room | the 3 biggest tech failures of accounting firms | 7 steps to effective project management | wip-ing clients into shape | the land mines in tax returns | give your people the resources they need | the right way to assign staff projects | workflow for dummies
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

one reader posted that she didn’t believe it was the responsibility of an admin department to teach bathroom use. she was new to this hot new writing technique called sarcasm. she did a great job making my point that you have to teach your staff a lot of really basic things.
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what your tax resolution staff must do

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an organization chart in a ball shapenot all preparers are the same.

by jassen bowman

it is vital that all tax office staff thoroughly understand their role within the organization and comprehend their responsibilities.

more: how to build a tax resolution business | focus on your ideal clients | the secrets of multi-hit marketing | how tax resolution works
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cultivating a culture of innovation is important, especially for a rapidly growing organization, but order must also be maintained. when everybody knows what’s expected of them, life becomes much happier and people work better together.
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how to build a tax resolution business

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sending emails from a laptopautomated touches are the key.

by jassen bowman
tax resolution systems

this is the story of a small cpa firm (three partners at the time, now five) in new york city that hired me in january 2011 to help them grow their tax resolution business.

more: focus on your ideal clients | are you quitting on leads too soon? | why lists are not leads | the secrets of multi-hit marketing | grow faster, be more efficient | your sales funnel needs systems | how tax resolution works | 4 tax resolution industry flaws | need a new service line? consider tax resolution
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

this was one of my first such consulting projects. i worked with them to create a written, systematic and scheduled marketing process to drive sales of this service, which then fed sales of their other service offerings.
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how we killed the tax season client meeting

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man working hard at office deskyep, there’s an app for that!

by frank stitely
the relentless cpa

what did dorothy and her friends fear in the wizard of oz? “lions and tigers and bears, oh my!” dorothy feared the wrong things if she’s a partner in a cpa firm. we don’t see much wildlife in our offices during tax season unless you count fast food delivery people and the occasional crazy client.

more: why your firm needs to attract more millenials | why millennials are the answer | calculating and cutting turnaround time | debunking the demise of the cpa firm | how many tax preparers do you need? | 3 tips for handling rookie tax preparers
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

we should really fear the events that destroy our priorities and drain hours from productive work. meetings and phone calls and emails, oh my! let’s look at why these communication methods are so destructive from a practice management standpoint.
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focus on your ideal clients

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three arrows in center of bull's-eyenetting just one recoups your costs.

by jassen bowman

the ideal client prospecting campaign is established with the distinct goal of creating a relentless, never-ending effort to literally have 100 percent of these prospects become your client.

more: are you quitting on leads too soon? | why lists are not leads | the secrets of multi-hit marketing | grow faster, be more efficient | your sales funnel needs systems | how tax resolution works | 4 tax resolution industry flaws | need a new service line? consider tax resolution
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

for most firms, this list won’t be that long. it may run from as little as a dozen ideal prospects, to at most a couple hundred.
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are you quitting on leads too soon?

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businessman typing on laptop, shadows of envelopesfollow up right and you may not need any new leads.

by jassen bowman

to put it bluntly, if you’re not actively marketing to your lead database on a regular basis, then you wasted the money you spent to obtain those leads in the first place.

more: why lists are not leads | the secrets of multi-hit marketing | grow faster, be more efficient | your sales funnel needs systems | how tax resolution works | 4 tax resolution industry flaws | need a new service line? consider tax resolution
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

one amazing fact about sales has held true for nearly a century: the majority of sales are closed after the fifth contact. this fact holds true for any industry, and the number of contacts required to close a sale increases as the price point of the product or service increases.
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why lists are not leads

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jassen bowman: "client dollars are really the only vote that matters when it comes to marketing decisions."marketing requires ruthless accountability.

by jassen bowman

at all times and in all circumstances, you need to hold your marketing ruthlessly accountable for results.

more: the secrets of multi-hit marketing | grow faster, be more efficient | your sales funnel needs systems | how tax resolution works | 4 tax resolution industry flaws | need a new service line? consider tax resolution
goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

this is an inherent difference between direct response marketing and image advertising or branding. in a practical sense, this means that you need to test, track and measure everything you do in your marketing.
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don’t get burned by these ppp pitfalls

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three ways to get it wrong and only have one chance to get it right.


^ click for video

by stephen nelson

over the last few months, i’ve answered hundreds of questions about ppp loans. and i’ve written a short e-book, “maximizing ppp loan forgiveness” for the accountants who will help small businesses with their forgiveness applications.

stephen nelson’s new e-book maximizing pp loan forgiveness is available through 卡塔尔世界杯常规比赛时间 directly from his website for instant download. |  more from stephen l. nelson

learn more here: new e-book: ‘maximizing ppp loan forgiveness’

goprocpa.comexclusively for pro members. log in here or 2022世界杯足球排名 today.

^ click for podcast

and, here’s an insight from all this frenzied ppp activity: big surprises await many borrowers.

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