pay varies when performance varies

closeup shot of a caliper measuring the word "goals"plus ways to measure both objective and subjective performance criteria (yes, it can be done).

by bill reeb and dominic cingoranelli
卡塔尔世界杯常规比赛时间 / succession institute

an important point to keep in mind is that we, as human beings, have good months and bad ones, good years and bad ones.

more on performance management: accountability requires clear expectations | accountability is for everyone | succession plan requirements | base retirement on today’s operations | who decides what? | how retired partners are robbing their own firms | how involved should retired owners be? | firms say what would change retirement pay

what is going on in our personal lives has a lot to do with how we perform in our professional ones. therefore, if someone is going through a difficult time, such as a divorce, death in the family, major conflicts with extended family, etc., we can expect those events to spill over into our work life.
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accountability includes partners

manager dangling carrots in front of staffdeliver not only rewards but sanctions.

by bill reeb and dominic cingoranelli
卡塔尔世界杯常规比赛时间 / succession institute

let’s take a close look at what accountability might look like.

more on performance management for pro members: accountability requires clear expectations | accountability is for everyone | who decides what? | firms say what would change retirement pay | action plans for transitioning partners | how retirement issues affect succession planning | how partner ratings factor into equity | cpa firm performance assessments: 15 core competencies, 21 questions

for partners, accountability is best described as having a system in place that rewards partners for
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accountability requires clear expectations

two businesswomen sitting at table and talking in office courtyardmake an effort to learn from your successes as well as your failures.

by bill reeb and dominic cingoranelli
卡塔尔世界杯常规比赛时间 / succession institute

accountability needs to be rooted in much more than a casual perception or it is destined to fail. therefore, the first step to accountability is to move this from an “i will watch you and tell you if i think you are doing a good job” approach to one that clearly defines what you expect of someone up front.

more on performance management: accountability is for everyone | succession plan requirements | how retired partners are robbing their own firms | 4 ways to create more capacity | partner retirement and the war for clients | succession: the questions to care about | hazards of not reallocating equity

now this sounds fairly straightforward, and it is, but it is also loaded with plenty of traps that you can fall into. one of the traps we want to avoid is ambiguity. you can overcome this trap by taking time to describe the expectations you have of someone, like:
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fresh data spell new staffing issues at tax & accounting firms

卡塔尔世界杯常规比赛时间 jobs reporthiring and wages are up. utilization rates are down.

next question: the best talent retention strategies.
join the survey; get the answers.

by 卡塔尔世界杯常规比赛时间

most workers in the tax and accounting industry are working fewer hours than a year and a half ago, according to 卡塔尔世界杯常规比赛时间 sources, a potentially troubling sign of unsustainable hiring and management practices.

in addition, year-over-year increases of 5 percent or more were seen in

  • number of overall staff;
  • number of cpa firm employees, both total and staff;
  • payroll staff;
  • and women overall, at cpa firms and in payroll

the really bad news comes in payroll agencies, where positions are at their second highest level ever, but wages are plummeting.

with the new data, the monthly 卡塔尔世界杯常规比赛时间 jobs report projects a new surge in turnover with the end of busy season. there will be winners. and there will be losers. savvy, growing firms will be well-positioned to attract the under-leveraged talent that slow-footed firms can’t handle or afford. top talent will be making lateral moves, as much for more supportive cultures and future opportunities as for a quick pay increase, according to the 卡塔尔世界杯常规比赛时间 analysis.

in this report, 卡塔尔世界杯常规比赛时间 provides additional detail and analysis on:

  • current hiring trends in each of the cpa, tax preparation, payroll and bookkeeping segments of the industry;
  • average hourly wages for key segments;
  • average hours worked per week;
  • and trends concerning women in the accounting workforce.

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accountability is for everyone

businesswoman working late at deskdo you credit others as much as you do yourself?

by bill reeb and dominic cingoranelli
卡塔尔世界杯常规比赛时间 / succession institute

most firms consider accountability an essential part of their leadership practices.

more on performance management: base retirement on today’s operations | who decides what? | firms say what would change retirement pay | action plans for transitioning partners | how retirement issues affect succession planning | how partner ratings factor into equity | develop your employees or suffer the consequences | 5 harmful management attitudes (and how to fix them)

in the pcps top issues survey, for firms with 11 to 20 professionals, partner accountability/unity landed in second place. for firms with 21 or more professionals, this same issue ranked first in concerns to be addressed.
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13 succession plan requirements

time to retire clock facemake sure you’re not growing your own competition.

by bill reeb and dominic cingoranelli
卡塔尔世界杯常规比赛时间 / succession institute

there are various sections that should be included in any succession plan. we are not going to present you with a sample succession plan, but even better, to describe topic areas you should address in your plan.

more on performance management: base retirement on today’s operations | who decides what? | how involved should retired owners be? | how to find a partner’s replacement | best practices for mandatory retirement | 7 succession questions to ignore for now | the pitfalls of equity allocation and reallocation

as always, there are various best practices to consider as you put your plan together. for any succession plan to work, you have to start with consideration of the business model you use:
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new survey finds widespread rate hikes in tax & accounting firms

卡塔尔世界杯常规比赛时间 survey panel: top row, from left: roark, reitblatt, shore, allgood. second row: meers, viergutz, wiedorn, murray, carr. bottom row: ryman, stitely, flanagan, waite.
卡塔尔世界杯常规比赛时间 survey panel: top row, from left: roark, reitblatt, shore, allgood. second row: meers, viergutz, wiedorn, murray, carr. bottom row: ryman, stitely, flanagan, waite.

those who can, do. those who can’t, make do.

next question: who’s succeeding with value pricing? 
join the survey; get the answer.

by rick telberg
卡塔尔世界杯常规比赛时间

and that goes double for cpas. we’ve had it hard. when the recession hit, we lost clients. the clients we didn’t lose couldn’t afford fee increases. but the cost of software increased, and most hardware has had to be replaced twice since the recession first hit. salaries have gone up, too, especially among accountants, whose ranks have thinned in recent years. and the tax regulations get harder, the waiting time on the irs line longer, the reporting lengthier.

at long last, economic conditions seem to be improving enough for widespread increases in billing rates and fees. about 85 percent of respondents to the 卡塔尔世界杯常规比赛时间 study of pricing strategies and trends see an upward trend underway.

more tax season for pro members (go pro here): tax prep fees: the national averages [infographic]  |  tax prep fees and services  |  top 12 tax prep errors  |  the new fraud season  |  problem clients  |  irs gives up on vetting 1023-ez not-for-profit applications  |  5 tax season motivation tips  |  recognize your tax season resources  |  tax season 2016: irs in crisis  |  eliminate tax season excuses  |  record pre-season hiring surge: ready for biggest tax season ever?  |  16 qualities of a good tax season client

cpa dave murray at his eponymous firm in troy, ohio, is pushing through “significant increases.” he says, “our firm is increasingly being paid for our knowledge.” “yes,” he says, value pricing is becoming an important success strategy. “when it’s worth more to the client we charge more,” he says. and he does it all while maximizing profit margins and retaining clients. “we have a consistent flow of new clients and we no longer have to discount to get them to come in,” he says.

frank stitely, at skc cpas in chantilly, va., and a frequent contributor to 卡塔尔世界杯常规比赛时间, is being more careful, with only slight increases. “personal taxes, specifically, are a commodity, and, in general, compliance services are commoditizing,” he says, with his pricing driven my market forces. on the other hand, the firm bills “per form for personal returns and by proposal for almost everything else.”

brian roark in jenison, mich., likes to say integrity tax’s offices have been doing taxes “since dinosaurs roamed the earth.” but today he’s playing catch-up in the wage markets, pushing through moderate billing increases.

at southwest tax & accounting in elkhart, kan., owner terri ryman, ea and quickbooks proadvisor, is going for significant price increases as clients struggle with the affordable care act and repair regs. she says her business is growing every year. ryman is also a prominent member of the national society of accountants and the national association of tax professionals. read more →

who decides what?

businessman looking thoughtfulyou need to ponder some questions before you answer.

by bill reeb and dominic cingoranelli
卡塔尔世界杯常规比赛时间 / succession institute

everywhere you turn, you overhear someone talking about, being asked about the status of, or referring to their need to develop, a succession plan.

more on performance management: how retired partners are robbing their own firms | how involved should retired owners be? | how to find a partner’s replacement | action plans for transitioning partners | how retirement issues affect succession planning | succession: the questions to care about | 7 succession questions to ignore for now | cpa firm performance assessments: 15 core competencies, 21 questions

as a matter of fact, for the past 12 years through surveys with the aicpa, we have been asking firms to share with us whether or not they have a succession plan in place.

when you consider the responses to this question from the pcps succession institute succession management surveys conducted in 2008 and 2012, clearly more and more firms are:

  • getting their act together,
  • documenting their succession management strategy and
  • thinking through the ramifications of retiring one or more senior owners.

here is the question we asked along with summary data from both surveys: read more →

how retired partners are robbing their own firms

masked man carrying large money bagif you don’t set policies and enforce retirement deals, your firm could become a financial hostage.

by bill reeb and dominic cingoranelli

as many as 30 percent of firms pay more to retiring partners than they initially agreed, according to our succession survey.

more on performance management for pro members: how involved should retired owners be? | firms say what would change retirement pay | action plans for transitioning partners | how retirement issues affect succession planning | how partner ratings factor into equity | develop your employees or suffer the consequences | what having your employees’ backs means | do cpa firms need management or leadership? |  job 1 for the practice owner: client management

here’s why.

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strong industry growth fuels wage and retention issues for firms

cpatrendlines jobs report tilt
join the survey, get the results.

as growth breeds competition, job-seekers gain the upper hand.

what drives staff turnover?
join the survey, get the results

by 卡塔尔世界杯常规比赛时间

the nation’s tax and accounting firms are enjoying one of their most prolonged periods of growth since 卡塔尔世界杯常规比赛时间 started keeping track with the careers and hiring outlook survey 15 years ago, but pressures are building in staff retention and compensation.

this month’s 卡塔尔世界杯常规比赛时间 jobs report covers:

  • current hiring trends in each of the bookkeeping, tax, payroll and cpa segments of the industry.
  • average hourly wages for key segments.
  • typical hours worked per week.
  • and trends concerning women in the accounting workforce.

read more →